As soon as we have received your payment we will send you the ordered goods via standard shipping.
CostThe following rates will be prepaid & added to your invoice:
order value less than $100.00 -> $6.00
order value greater than $100.00 -> Free
Changes to online orders
Online orders, once submitted, cannot be changed online. However, Ta’ Francisco Cigars, Inc. may be able to modify or cancel the order if notified before shipment is picked up. Contact us as soon as possible via email at firstname.lastname@example.org or phone at 813-374-0177.
Processing lead times
Orders are processed Mondays to Fridays from 10 am to 4 pm. and shipped the next business day.We are closed on all federal holidays.
You will receive an E-mail confirming your online order. Confirmation shall list all items ordered,the amount of your order, as well as billing and shipping address. Tracking number shall be provided upon request.
Returns & Exchanges
Ta’ Francisco Cigars, Inc. guarantees your satisfaction on every single product order, and wants you, the customer, to be happy with your purchase. If you are not fully satisfied,please call us and allow us to provide remedial action. We will gladly refund any merchandise returned in its original packaging within 14 days of receipt of your order. If you need to return an item, please send insured via FedEx,UPS, or parcel post to our address at 3219 W.Bay to Bay Blvd, Tampa, FL 33629. For damaged merchandise, please retain all packing material and contact us immediately at 813-374-0177. We will promptly arrange for its replacement.
Credit card policies
We accept Visa, MasterCard, AMEX, and Discover credit cards. We use AVS (address verification service) on all orders received & verify both the billing address & zip code. If address or zip code does not match, we may attempt to verify the accuracy of information via email and/or phone. In any case, we reserve the right to cancel the order without further notice as a protection for ourselves & credit card holders.
Damaged or lost Shipments
Damaged or lost shipments should be reported to us immediately. Outer packaging must be saved for verification, otherwise no guarantee that you will be reimburse us for the damages.
Damaged or lost Goods
Damaged or lost goods will be replaced and we will handle the claim on your behalf.
§ Must ship to a physical address and not to a P.O. Box or to APO/FPO addresses.
§ No guarantee that your shipment will arrive on time or in excellent good condition.We are sorry, but at this moment we do not sell to customers in the following US states: Utah, Vermont and Washington State
Please call for a quote of shipments such as:
Hawaii & Alaska (2nd day air service at all times)
Rush delivery such as Next Day Air, 2nd day Air, or 3 day select.
Special requests using your federal express account number.
Shipments outside the United States.